Política de Privacidad
Title

Last updated: April 2024

Resumen

1. Information We Collect

2. How We Use the Information We Collect

3. Information We Share

4. Your Privacy Rights, Choices, and Access

5. Your Data Privacy Rights in California

6. Transfers of Your Personal Information Outside the European Economic Area

7. Data Rights for Those in the European Economic Area (EEA), United Kingdom (UK), and Switzerland

8. Data Requests and Rights

9. Nevada Considerations

10. Access and Correction

11. otros sitios web, procesamiento de datos y salvaguardias

12. Privacidad Infantil

13. Actualizaciones a esta Política de Privacidad.

14. Seyoul Privacy Policy Update: Abandoned Cart Reminders via SMS

15. How to Contact Us

Summary

This Privacy Policy ("Policy") of Seyoul™ governs how we handle the personal information we collect for our own purposes through the websites of Seyoul™, mobile applications, agreements, and our social media activities (collectively, "our sites"), and email communication related to our business development efforts, marketing programs, surveys, offers, events, and other promotions. We may collect this information directly from you, as well as from our affiliated companies, business partners, and other third parties.

1. Information We Collect

You may choose to provide us with personal information in various ways, such as when you participate in an offer or promotion, or when making a purchase on our site, through our social media pages, or using one of our mobile applications. The types of personal information you can provide include:

Personal or business contact information (such as name, address, email, social media, company name or department, and your role or title in the business);

Demographic information (such as age, gender, physical characteristics, and skin care concerns);

General geographic location (such as country and city) from which a visitor accesses our sites;

Information you provide when interacting with us through our sites, including sending questions, commenting on our forums, and interacting with us via social media;

Information provided through social media or one of our mobile applications when you visit our social media pages or use one of our mobile applications (such as your name, profile picture, likes, location, friends list, and other information described on the social media registration page or application, or your geolocation details when using one of our mobile apps);

Contact information for individuals with whom you'd like to share our content; Payment information (such as credit card or account number to process through our external payment processor); and

Other details you may send us or that may be included in the information provided by third parties.

If you send us any personal information related to others, either directly or through our service providers in connection with the services (for example, if you gift a subscription to someone else), you represent that you have the authority to do so and allow us to use that information in accordance with this Policy.

When you visit our site, view or click on our online ads (including our ads on third-party websites), visit our social media pages, or download and use one of our mobile apps, we also collect certain information about your usage or device through automated means or by using technologies such as cookies, web server logs, and web beacons. As detailed below, we may also collect information about your usage and browsing habits using various web-based technologies. The information we can automatically collect includes:

Usage Information: Whenever you visit or interact with our sites, we, as well as any third-party advertisers or service providers, may use a variety of technologies to automatically or passively collect information about how our sites are accessed and used ("Usage Information"). Usage information may include browser type, device type, operating system, app version, served page, time, previously viewed pages, and your usage of features or apps on our sites, as well as search terms used by visitors to find our sites. This information helps us keep our sites user-friendly for our visitors and allows us to tailor content to visitors' interests.

2. How We Use the Information We Collect

We use the information we collect for a variety of business purposes, such as responding to your questions and service requests; providing you access to certain areas and features; purchase history; verifying your identity; communicating with you about your account and activities on our sites, modifying or changing any of our policies; customizing content, ads, and offers we show you; improving our sites; fulfilling contractual obligations; and for purposes disclosed when you provide your personal information or otherwise with your consent. We may also collect information for purposes such as:

Communicating with you (including by phone or email) about our products, services, offers, surveys, events, and promotions, and offering products and services we believe may be of interest to you;

Creating and managing your online account, including access to your online purchase history, helping you with online selection and reordering, processing your transactions with a payment card and/or gift card;

Posting your testimonials about Seyoul™, including on our sites, forums, blogs, and social media assets (if we decide to post your testimonial, we will generally only include your name, title, and company name);

Following up with individuals and companies with whom you’ve shared Seyoul™ content;

Analyzing and improving our marketing communications and lead-generation strategies (including identifying when emails sent to you have been received and read);

Analyzing trends and statistics on visitor use of our sites; and protecting against fraud and unauthorized transactions.

We may combine the information we collect with publicly available information and information we receive from our affiliates, business partners, and other third parties. We may use this combined information for the purposes described in this Policy. On our sites, we may collect information about your online activities to provide advertising for products and services tailored to your individual interests. You may see certain ads on our sites and other sites because we participate in advertising networks. Advertising networks allow us to target our ads to users through demographic, behavioral, and contextual means. These networks may track your online activities over time and across third-party websites or online services, including collecting information through automated means such as cookies, web server logs, web beacons, and other methods. These networks may place cookies, web beacons, or similar tracking devices while you visit our sites or other sites. The networks use this information to show you ads for Seyoul™ and our business partners that are tailored to your individual interests. They may also use the information they collect for their own purposes. The information that our advertising network providers collect includes information about your visits to websites that participate in the providers' advertising networks, such as the pages or ads you have seen, and the actions you take on the sites. This data collection and ad targeting takes place both on our sites and on third-party websites that participate in advertising networks. This process also helps us track the effectiveness of our marketing efforts.

3. Information We Share

We do not sell, rent, or otherwise disclose your personal information except as described in this Policy. We may share non-personal information, such as aggregated data and usage information, with third parties. We may share the information we collect with our affiliates, business partners, advertising network providers and their participants, and other third parties for the purposes described in this Policy, including to communicate with you about products and services, offers, events, and promotions we believe may be of interest to you. We may also share information with our service providers who perform services on our behalf. We do not authorize these service providers to use or disclose the information except when necessary to perform certain services on our behalf or to comply with legal requirements. We may also share information about you with other third parties when we have given you the opportunity to opt-out of such sharing and you do not opt-out.

While you are on our sites, you may have the opportunity to opt-in to receive information and/or marketing offers from other parties or otherwise consent to the sharing of your information with a third party, including social media sites. If you agree to share your personal information, your personal information will be disclosed to the third party and the personal information you disclose will be subject to the third party’s privacy policy and business practices. We may share your personal information with other entities and our affiliates primarily for business and operational purposes.

4. Your Privacy Rights, Choices, and Access

We offer you certain options regarding the information we collect from you, how we use and disclose that information, and how we communicate with you.

You control the personal information you provide to us on our sites, but certain personal information is required by us in order for you to receive services from us or to use our sites. If you choose not to provide us with your personal information on our sites, you may not be able to take advantage of some of the services we offer or use certain features on our sites. Except as stated above, we will not share the personal information collected on our sites with third parties without your consent. You can also instruct us to stop sending you promotional emails by following the opt-out instructions in any communication you receive from us. Your opt-out request will be processed within a reasonable period after we receive it. We ask that you do not send or disclose sensitive personal information (such as social security numbers, health information, biometric or genetic characteristics, or criminal history) on or through our Services or otherwise to us.

If you wish to modify, verify, correct, or delete any personal information we have collected through our sites, you can edit your registered user information or contact us at information@seyoulmx.com. In accordance with our record-keeping routine, we may delete certain records containing personal information you have submitted through our sites. We are not obligated to store such personal information indefinitely and disclaim any responsibility related to, or arising from, the destruction of such personal information. It may not always be possible to completely delete or remove all your information from our databases due to backups and other reasons. We will retain your information (including geolocation data) while your account is active or as needed to provide services to you. If you wish to cancel your online account or request that we stop using your information to provide you services through the platform, please contact us at information@seyoulmx.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not control certain privacy settings and preferences maintained

5. Your Data Privacy Rights in California

If you are a resident of California, our use of your information is regulated by California law, including the California Consumer Privacy Act (CCPA). This section applies only to California residents.

Personal Information Collected and Purposes of Use

We collect and use information that identifies, relates to, describes, references, can be associated with, or could reasonably be linked, directly or indirectly, to you or your devices when you visit our websites, provide us with your personal information, or have a contractual or business relationship with us or any of our clients ("Personal Information").

We collect Personal Information for the purposes identified in the section above titled: "Information We Collect." We may have shared your Personal Information with the categories of third parties identified in the section above titled: "Information We Share." Unless otherwise stated, we do not share, disclose, or sell personal information to third parties for their use, but we do share your personal information with our trusted partners to support our business. In these agreements, the use of the information we share is limited by policies, contracts, or other similar restrictions.

Your Privacy Rights Under California Law

California residents have the following rights regarding our collection and use of your personal information. We may ask you to provide additional information to verify your request. California residents have the right to request information regarding the personal information we have collected, sold, or disclosed about you. This policy explains the categories of personal information collected about you and the sources from which it is collected.

Our purpose for collecting personal information; Categories of third parties with whom personal information has been shared; Specific details of the personal information collected about consumers; Categories of your personal information sold in the last 12 months; Categories of third parties to whom your personal information has been disclosed; Categories of personal information we have disclosed about consumers for a commercial purpose.

If this Policy does not answer your questions, you have the right to contact us and request more information about each of these topics.

Right to Opt-Out

California residents have the right to opt-out of sharing, disclosing, or selling your Personal Information. To exercise this right, you or your authorized representative can submit a request by clicking this link: DO NOT SELL MY PERSONAL INFORMATION.

Right to Request Deletion

California residents have the right to request that we delete the personal information we have about you. However, we are not obligated to delete the information if it is necessary to retain it for:

Completing the transaction for which the personal information was collected, providing a good or service requested by you, or a transaction reasonably anticipated within the context of our ongoing business relationship with you, or to fulfill a contract we have with you.

Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activities, or prosecuting those responsible for such activities.

Debugging to identify and repair errors that affect the intended functionality.

Exercising freedom of speech, ensuring another consumer’s right to exercise their right to freedom of speech, or exercising another right provided by law.

Facilitating internal uses that are reasonably aligned with your expectations based on your relationship with us or with one of our affiliates.

Complying with a legal obligation.

Otherwise using the personal information internally in a lawful manner that is compatible with the context in which it was provided.

Contact Us

You can contact us if you have questions about this Privacy Notice for California Residents or to exercise your rights described in this Notice.

Phone number:

Email: information@seyoulmx.com with "Privacy Information Request" in the body and subject of the email.

Web links: CCPA Request and DO NOT SELL MY PERSONAL INFORMATION

6. Transfers of Your Personal Information Outside the European Economic Area

Seyoul™ is based in the United States, and we process and store information in the U.S. Therefore, we, along with our service providers, store and access your personal information in the U.S. It is possible that the U.S. does not offer equivalent levels of data protection to those provided in your country of origin.

In such cases, whenever your personal information is transferred to countries outside the EEA, United Kingdom, or Switzerland, we ensure that at least one of the following safeguards is in place:

The country is one that the European Commission has approved as providing an adequate level of data protection.

The transfer is subject to an exemption under the GDPR or national laws.

We use standard contractual clauses that establish a transfer mechanism, and perform an analysis of the case.

When using certain service providers, we may require specific contractual terms or codes of conduct approved by the European Commission, which provide protection for personal data substantially similar to that of the EU, EEA, or the United Kingdom.

7. Data Rights for Those in the European Economic Area (EEA), United Kingdom (UK), and Switzerland

If you reside in the EEA, United Kingdom, or Switzerland, the use of your personal information is governed by the General Data Protection Regulation (GDPR) of the European Union and the United Kingdom, or the applicable national laws of the EEA or Switzerland. These laws grant specific rights over your personal information, including the right to modify, correct, receive, or delete the personal information processed by Seyoul™, subject to certain commercial interests and legal requirements we may face.

Individuals in the EEA, United Kingdom, or Switzerland have the right to file a complaint with a data protection authority regarding our collection and use of your personal information. For more information, please contact a data protection authority about your data protection rights. The contact details for data protection authorities in the EEA can be found here: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-en.

You also have the right to lodge a complaint under the GDPR with the relevant Supervisory Authority. A list of Supervisory Authorities is available here: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection_en.

8. Data Requests and Rights

We respond to all requests we receive from individuals who wish to exercise their data protection rights under applicable data protection laws. To protect your privacy and security, we may need to take reasonable steps to verify your identity before responding to your request.

To exercise any of these rights, please contact us through information@seyoulmx.com. If we are unable to resolve your complaint, you may contact the data protection authority of your country.

You can also contact our representative under Article 27 of the EU and UK for any questions regarding our processing of personal data. Please send your inquiries to: support@seyoulmx.com.

If you need further assistance regarding your rights, please contact us at information@seyoulmx.com and we will consider your request according to applicable legislation. In some cases, our ability to fulfill your request may depend on our obligations to process personal information for security reasons, fraud prevention, compliance with legal requirements, or because processing is necessary for the services you have requested. In such cases, we will inform you of the specific details in response to your request.

9. Nevada Considerations

If you reside in Nevada, the use of your information is governed by Nevada law. This section applies only to residents of Nevada.

Personal Information Collected and Purposes of Use

We collect certain personal information from consumers in Nevada, as identified in the section above titled: "Information We Collect."

We collect this personal information for the purposes identified in the section above titled: "How We Use the Information We Collect."

Your Privacy Rights

You have the right to access and correct your personal information or opt out of allowing the sale of your personal information. If you wish to review, correct, or update your personal information, you or your authorized representative may submit your request to information@seyoulmx.com. We will respond to your verified request as soon as reasonably possible, but no later than sixty (60) days after receiving it.

If circumstances cause any delay in our response, you will be notified immediately and provided with a date for our response.

Generally, we do not disclose or share personal information for profit. Under Nevada law, you have the right to instruct us not to sell or license your personal information to third parties. To exercise this right, if applicable, you or your authorized representative may submit a request to information@seyoulmx.com. We will respond to your verified request as soon as reasonably possible, but no later than sixty (60) days after receiving it. If circumstances cause any delay in our response, you will be notified immediately and provided with a date for our response.

10. Access and Correction

You can contact us at information@seyoulmx.com, and we will provide reasonable access to the personal information we maintain about you. We will also offer a reasonable opportunity to correct, modify, or delete that information when it is inaccurate. We will respond to your request within a reasonable period of time. We may limit or deny access to personal information if providing such access is unreasonable or costly under the circumstances, or if we deem it inappropriate. Additionally, please note that (i) it is possible that we cannot edit or delete your personal information stored with our external service providers, and (ii) we may be required to retain this information and not delete it (or retain it for a certain period) in compliance with legal requirements, in which case we will fulfill your deletion request only after meeting those requirements.

11. Other Websites, Data Processing, and Safeguards

Our sites may contain links to other sites that we do not own or operate. This includes links from advertisers, sponsors, and/or partners who may use our logo(s) as part of a co-branding or co-marketing agreement. We do not control, endorse, or recommend these sites, nor do we endorse their content, products, services, or privacy policies or practices. These other sites may send their own cookies to your device, may collect data independently, or request personal information, and may or may not have their own posted privacy policies. You should also independently assess the authenticity of any site that appears to be or claims to be one of our sites (including links via email or social media pages). This is a U.S.-based website subject to U.S. law, including applicable privacy and information security requirements. When you visit this site, we may process information about you outside the country in which you are located, including the U.S. By using our services, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in these other countries may have the right to access your personal information. We will protect the information collected through this site as described in this Policy.

Although Seyoul™ has implemented administrative, technical, and physical safeguards to help protect the personal information we collect, please note that no electronic transmission of information can be completely secure. We cannot guarantee that the security measures we have in place to protect personal information will never be defeated or fail, or that those measures will always be sufficient or effective. You should also be aware that we may use third-party cloud service providers who offer hosting, data storage, and other services under standard terms and conditions that may be non-negotiable; these service providers have informed us or the public that they apply security measures they deem appropriate for the protection of information within their systems or have a general reputation for applying such measures. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately as outlined in the "Contact Us" section below.

12. Children's Privacy

Our sites are not directed at children under the age of 13. We do not knowingly collect or disclose personally identifiable information from anyone under the age of 13. If we determine, at the time of collection, that a user is under this age, we will not use or maintain their personal information without the consent of their parents or guardians. If we learn that we have collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete that information from our records.

13. Updates to this Privacy Policy

This Policy may be updated periodically without prior notice to reflect changes in our personal information practices. We will post a prominent notice on this site to notify about any significant changes to our Policy and indicate at the bottom when it was last updated.

14. Seyoul Privacy Policy Update: Abandoned Cart Reminders via SMS

Seyoul is committed to transparency in how we collect and use your data. This update to our Privacy Policy clarifies our use of information for abandoned cart reminders via SMS.

How We Use the Information to Identify Abandoned Carts

We use cookies and similar technologies to track the items you add to your shopping cart on our website. This information helps us identify when a cart has been abandoned and allows us to send you a friendly SMS reminder to complete your purchase.

Your Consent

By opting to receive SMS communications from Seyoul, you expressly consent to receiving abandoned cart reminder messages. You can always withdraw your consent by replying "STOP" to any SMS message you receive from us.

We Respect Your Privacy

Seyoul will only send a single SMS reminder per abandoned cart within 48 hours of the cart abandonment. We will never collect payment information or complete transactions directly through SMS. All abandoned cart reminders will include a link directing you back to your shopping cart for a seamless checkout experience.

15. How to Contact Us

If you have any questions, comments, or concerns about this Policy, or if you wish to update the information we have about you or your choices and preferences, please contact us via email at: support@seyoulmx.com.